TPA&A Italia Third Party Administration, Assistance and Adjusting - Claim the future

Third Party Administration

We provide management services and settlement in outsourced claims.
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Assistance

Counseling, complementary services to the management and risk analysis, in partnership with customers for customer experience optimization.

Adjusting

Centralized structure composed of adjusters and local experts, who interact on a web service platform and have access to technological tools to provide for the assessment of the damage.

Your outsourced, end-to-end claims management solution, modeled on your strategic objectives and results.

Claims services are offered from loss notification to settlement, including financial data analysis.

A management philosophy tailored on the customer needs and aimed at supporting the client's image.

A dedicated Account Manager available to meet all the client's management needs.

Continuous performance monitoring with the use of KPI analysis.

Professional, independent and transparent organization.

We provide loss funds administration service.

We offer our service to insurance, Broker, public and private companies and public entities that require the support of a technical and skilled partner.

Our Philosophy

Our management philosophy is tailored to your needs and aimed at supporting your image. A dedicated Account Manager available to meet all of your needs. A continuous performance monitoring with the use of KPIs analysis. A professional, independent and transparent organisation.

High quality standards: Your expectations. Our commitment.

TPA&A Italia Innovazione e metodo nella gestione dei danni
TPA&A Italia Innovazione e metodo nella gestione dei danni
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Italian insurance market knowledge and Lloyd’s of London market expertise

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We are able to provide our TPA services in relation to a wide range of line of business:

  • P.I. Professional Indemnity
  • G.L. Public Administration / Municipal / Public Tender
  • Medical Malpractice (Private and Public) and Private doctors
  • Product Liability
  • P.O. Public Official
  • D&O Director and officer
  • Legal protection
  • A&H
  • Travel
  • Large retailers
  • Property
  • Motor First Party

Compliance requirements and Standard Borderaux available.

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Fast claims processing and control of the average cost of loss

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Highly qualified team focused on insurance business with different skills and legal and technical backgrounds

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Secure access to digital files through our web-based secure application

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Online claims system

  • CRM web based service
  • Data mining
  • Visio-expertise

Our complementary services

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Claims Notification

  • Documents Dematerialization services with multi-channel input
  • Metadata indication documents
  • Digital file archiving and conservation
  • Loss notification by video-call  
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Claims Handling

  • Remote Loss Adjustement Solutions
  • Verification and control meetings
  • Programming of common goals
  • International and Italian Networks
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Risk Management

  • Risk analysis
  • Data mining
  • Risk Management and Actuarial Services

Our work will be a partnership. Our services and your products were made to be brought together.

Our Claim&Smart app, the first of its kind in the Italian insurance industry

Claim Smart - TPA&A Italia Innovazione e metodo nella gestione dei danni
We can help you assess your loss damage in real time through you own cellphone camera. Through our cutting-edge app, we can guide you to collect the information we both need. As accurately and efficiently as possible. Our priority is to get your customers’ lives back to normal. We can do so.

Management

Giuliana D'Amore

Giuliana D'Amore

CEO

giuliana.damore@tpaeaitalia.com

Giuliana has been working in the loss adjusting & insurance industry since 1985.

In 1995 she joined a leading company in the Italian loss adjustment market where she specialised in General & Product Liability claims.

In 1997 she ventured out into the international market and managed the partnerships with Cunningham Lindsey. Thereafter she was a member of the board until 2010.

Additionally, she has dealt with the creation of a company dedicated to claims management services, of which she was CEO from 2004 to June 2016.

She is a founding member of TPA&A.

Francesco Luoni

Francesco Luoni

Director

francesco.luoni@tpaeaitalia.com

Francesco, graduated in Political Sciences, has been working in the loss adjusting & insurance industry since 2004.

In Sircus Srl he was Senior Adjuster and Team Leader dealing with casualty claims adjusting on behalf of international and national accounts for foreign insurers and Lloyd’s. He also experienced Travel policies, A&H and Professional Indemnity claims adjusting.

From January to August 2016 Francesco was Loss Adjuster in CHP Legal Ltd.

He is a founding member of TPA&A

Elisabetta Pinciroli

Elisabetta Pinciroli

Adviser

elisabetta.pinciroli@tpaeaitalia.com

Degree in Humanities, she worked as Head of Communication and Marketing in various service companies. For 12 years she has been International Key Accounts Managers of the Munters group, world leader in restoration services for the Insurance Market.

From 2007 to February 2010 she was Marketing Manager at PER spa, a company specialized in Pre and Post damage prevention services and risk management.

In Italy she has led the development of innovative services for the insurance industry as part of the “mass claims.”

Philippe Roux

Philippe Roux

Adviser

philippe.roux@tpaeaitalia.com

Degree in Economics, more than 3 years’ experience as Managing Director and Divisions Manager in the service management for the insurance industry, in Germany and Europe.

From 1994 to 2006 he was Executive Vice-President of Sales & Marketing of the Munters Group.

Currently he is the Managing Director in HPM Handwerker Schadendienst GmbH and STP Sachverständige GmbH, that offer specialized technical services in accordance with Germany’s leading insurance groups.

Contact us

We are based in Milan and handle claims all over Italy.

TPA&A

7 + 1 =

info@tpaeaitalia.com

Via Giuseppe Di Vittorio, 61 - 20068, Peschiera Borromeo, Milano